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MEMBER'S GUIDE

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MEMBER'S GUIDE
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:: SMS Instructions

:: Reload Instructions

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Steps To Top Up Maxis Hotlink/017 Prepaid Account
 

Dial 122 from your Hotlink mobile phone. Follow the instructions on the recorded message, key in your PIN and press the '#' key. Your Hotlink account is topped up when you hear your new balance announced.

OR Key in *111*14-digit reload number# and press CALL.

Customer Service :123 or 1-300-820-120

 
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Steps To Recharge Celcom Network Access
 

Dial 010/019 3000 910. Select the option for recharging and enter your recharge code. Wait for the system to announce your new balance before disconnecting the call.

OR Go to ‘Write Message’ and key in:
REC<space>16-digit reload number<space> Mobile number to be reloaded.
Send to 2888.

Customer Service: 019 3000 909

 

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Steps To Recharge Celcom Airtime

Dial 010/019 3000 910. Select the option for recharging and enter your recharge code. Wait for the system to announce your new balance before disconnecting
the call.
OR Go to ‘Write Message’ and key in:
REC<space>16-digit reload number<space> Mobile number to be reloaded.
Send to 2888.

Customer Service : 019 3000 909

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How To Use iTalk STD/IDD Card
Dial the toll-free number based on your choice of language:

1 800 87 8777 Bahasa Malaysia & English
1 800 87 8787 Mandarin & Cantonese
1 800 87 8797 Tamil, Urdu and Bangladesh

Next, enter your card number and wait for the voice prompt. Choose the type of call that you would like to make:

For calls to local destinations or Singapore
Press ‘1’. Enter the STD code followed by the phone number before pressing ‘#’.

For IDD calls
Press ‘2’. Enter ‘00’ followed by the country and area codes. Then, enter the phone number before pressing ‘#’.


Customer Service : 1 800 882 883

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How To Use Ring Ring STD/IDD Card

Dial 1099 or 1 800 88 1099 and wait for voice prompt. Select the language of your choice and enter the card number and activation code. Choose the type of call that you would like to make:

For local calls or calls to the same area code
Press ‘1’. Enter the phone number before pressing ‘#’.

For STD calls
Press ‘2’. Enter the STD code and the phone number before pressing ‘#’.

For IDD calls
Press ‘3’. Enter the country and area codes followed by the phone number before pressing ‘#’.

Customer Service : 1 800 882 883

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:: Banking Instructions

Payment at MyMode Headquarters

• Cash payment (immediate update of MyPoints Statement)

Payment at the Bank
• Payment by cash (1-3 working days needed to update MyPoints Statement)
• Payment by cheque (1-5 working days needed to update MyPoints Statement)

*Payment by credit card will not be accepted.

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Paying by Cash or Cheque

Step 1
Bank in either cash or cheque to ASIA MOBILE COMMERCE PRIVILEGE (M) SDN BHD at any Maybank branch.

Bank Code Bank Name Account
MBB MAYBANK 564575300517

Step 2

After making the payment, fax the bank-in slip to 03-4270 2723 (Attn: Accounts Department) and send an SMS alert to 0123033076 OR 0123868507 OR 0132757700 OR 0133441288 OR 0162018555 OR 0162281292 OR 0173660800 OR 0193801633 OR 0195355656 OR 0196933199
(Please refer to SMS Instructions – MyPoints Statement Top-Up).


:: Sample of SMS Alert:
1234 bank mbb 0101
143209 500
Go to Write Message,
key in:
1234<space>bank<space>
mbb<space>0101<space>
143209<space>500

Important: Please fill in your name and mobile number in the Transaction Description and Reference No. columns respectively. Also ensure that your name and mobile number are correctly written in the bank-in slip so as to enable our system to track the payment record. Please log on to the Mobile Lounge to check your MyPoints, and do notify our Agent Interaction Centre accordingly if the payment is still not cleared after 3 working days.

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You will need to activate your account to use this service.

MyMode PIN No.<space>atm<space>Yes

Send to MyMode Gateway.

Upon activation, you will receive a reply from MyMode SMS Server confirming your registration. You can now use the Maybank Kawanku ATM to top up your MyPoints Account!

How to top up your MyMode MyPoints Account
via Maybank Kawanku ATM


Step 1:

Insert Maybank ATM card and enter your Maybank PIN No.


Step 2:

Select “OTHER TRANSACTION” on “Main Menu” screen.




Step 3:
Select “PREPAID PAYMENT” on “Please Select A Transaction” screen.




Step 4:

Select “MYMODE PREPAID” on “Please Select Type of Prepaid” screen.




Step 5:

Select Top-up Code Denomination on “MyMode Prepaid” screen.




Step 6:

Select your account type to make payment from.




Step 7:
After the transaction has been successfully done, an ATM receipt/transaction slip will be generated and imprinted with the 16 Digit Top-Up Code.

Step 8:

The ATM will display the following:


Step 9:

With the 16 Digit Top-up Code, you can proceed to send an SMS to MyMode’s Gateway.

SMS Command to Top up
MyMode PIN No.<space>atm<space>16 Digit Top-up Code
Eg: 1234 atm 1234567890123456

* Service fee of 1MyPoints will automatically be deducted for every transaction.